🔖 Eligibility for Refund
Transaction Status | You can request a refund for transactions that have not been submitted or are not marked as Approved / Posted by the State of Colorado. |
Service Fee | Note that the $30 DTS charge per transaction is non-refundable and will be retained by DTS |
Time Frame | The payment must have been initiated at least 7 days from submitting to qualify for a refund. |
👟 Step-by-Step Process
Click on each header to view detailed steps
1. Delete the Transaction
1. Delete the Transaction
⭐ Have your transaction ID and any relevant documentation handy when contacting support to expedite the process.
Go to the Go to the Titles section of the DTS platform.
Locate the transaction you want a refund for.
Ensure the transaction has not been submitted or marked as Approved / Posted.
Delete the transaction. This step is mandatory before a refund can be processed.
Click the Blue X on the right-hand side of the transaction in the Transactions list to delete a transaction.
🛑 Common Issue: A transaction must be deleted first before a refund can be reviewed and issued.
2. Contact DTS Customer Support Hotline
2. Contact DTS Customer Support Hotline
After deleting the transaction, reach out to DTS Support to initiate the refund process. Reach DTS Support via our hotline or email us.
3. Processing Time
3. Processing Time
Once the refund request is received, it is placed into the refund queue by DTS Support. The refund queue is cleared at the beginning of each month, and it may take up to 7 days for the refund amount (minus the non-refundable $30) to be credited back to your account.
Refunds will be processed using the original payment method used during the transaction.
💬 Need Help? Reach DTS Support via our hotline or email us.